Cancellation Policy


You are reserving space for which we have a limited capacity, and our cancellation policy is strictly enforced. All cancellations are subject to a 10% processing fee. Cancellations made to all, or any number of seats, on your reservation made MORE THAN 48 HOURS IN ADVANCE will result in a 90% refund. NO REFUNDS will be given for cancellations made to all, or any number of seats, on your reservation made LESS THAN 48 HOURS IN ADVANCE. NO REFUNDS OR ALLOWANCES WILL BE MADE for any number of people in your party who do not show up for the scheduled trip. You will be held accountable for all reserved seats. We raft RAIN or SHINE. Sun Country Tours is not responsible for any cancellations or modifications of trips due to weather conditions, road hazards, vehicle breakdowns or other unforeseen conditions that may hinder the ability for the tour to take place as scheduled. We reserve the right to cancel or modify any trip due to circumstances beyond our control. In such cases, we cannot be responsible for paying any expenses you may have incurred, other than to refund monies due to you for the tour price. Kids under the age of 18 must present a waiver signed by a parent or guardian at check-in. If kids will not be accompanied by a parent or guardian on the trip, they must bring a signed waiver with them for check-in. Our Cancellation Policy is also attached to the confirmation email you will receive upon reserving your trip.